Like ‘surfing the net’ or ‘information superhighway’, the term ‘user-friendly’ seems like it belongs in the past. Although the last five years have seen businesses wise up to the power of user experience (UX), knowing how to define user-friendliness is more important than ever. But how do we understand user-friendly in a world in which technology unfolds at such a rapid-fire pace? Here are three qualities that double as hallmarks of user-friendliness today.