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When technology is bad news for the customer experience
With our world becoming increasingly digital and customer’s expectations rising constantly, it has now been firmly established that technology is essential to providing an excellent CX. Whether this is...
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Squiz Q&A with Matrix Product Manager, Bartek Banda
Squiz caught up with Bartek this week. Check out his thoughts on Matrix, music and Polish Apple Pancakes.Continue reading on the Squiz Blog
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The smallest of customer support mistakes can cause brand damage
I’m a big fan of and believer in great customer support; it should be one of your company’s highest priorities. So when I experience bad service as a customer myself, it affects me deeply.Continue...
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Remember that marketing is sales enablement
In these days of measuring and metrics, when it’s so important to be able to demonstrate your marketing impact on the business, it helps to go back to basic, simple marketing: Are you looking to win,...
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Squiz Q&A with Talent Acquisition Manager, Maia Williams
This week, we caught up with Maia Williams, Squiz UK's Talent Acquisition Manager on food, work and fun!Continue reading on the Squiz Blog
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Key success factors for running innovation programs
A truly innovative business doesn’t materialise overnight. In my experience, building a company that truly champions creative thinking and boundary-breaking outcomes means running an innovation program...
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Marketers, it’s time to stop hiding behind the numbers
In this age of analytics, in which we have to demonstrate return on investment (ROI) and try to justify our marketing budgets, the constant question is: How do you measure marketing impact?Continue...
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Squiz Q&A with BDM, Tom Goldenberg
Among other things, Tom Goldenberg shares who and what inspire him, his passion for the industry, and fun times in Squiz’s Melbourne office. (It’s all in good pun!)Continue reading on the Squiz Blog
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CRM: Beyond the software
I’m passionate about customer-relationship management (CRM); I love it. But though the software itself is important – it must be stable, easy to use, and loved by users – it’s not the CRM products...
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Squiz Q&A with Systems Support Engineer, Dan Graver
Dan Graver waxes lyrical about his CRU team, his musical pursuits, a certain London Christmas party, and his work life in Squiz’s Hobart office.Continue reading on the Squiz Blog
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Key enablers for driving cultural change
In my experience, even the most well-intentioned business will struggle to evolve into a truly innovative company if it doesn’t incorporate key enablers for driving cultural change. Without attributes...
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Squiz Q&A with Digital Marketing Specialist, Kacper Skoczylas
Our social guru Kacper Skoczylas talks passionately about marketing, his love of social media, his highly variable working week, and his daily life in Squiz’s Szczecin office.Continue reading on the...
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Unleash your creative potential
Throughout history, we’ve lived in a culture that tells us that being a creative person means writing a bestselling novel or painting a masterful work of art. But you don’t need Picasso’s technique to...
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Jumping to solutions
If you want to master the art of problem-solving, it’s worth taking a leaf out of Einstein’s book. The legendary mathematician understood that jumping to a solution before examining a problem from all...
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Squiz Q&A with Regional Manager, Ceasar Chevalier
Ceasar takes time out of his day to share his feelings about Squiz, about what drives him on the job, and about those famous New York sporting rivalries.Continue reading on the Squiz Blog
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Squiz will be a partner of Next Generation Consumer Care Conference 2016
Squiz will be a bronze parter of Next Generation Consumer Care Conference 2016. Continue reading on the Squiz Blog
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Where are your leads coming from?
When we’re talking about marketing technology, there are three critical pillars of the marketing machine:Continue reading on the Squiz Blog
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4 Ways to drive effective design thinking
Businesses are struggling to keep up with customers’ constantly changing demands. These days, customers are spoilt for choice when it comes to which brands they interact with online. They are...
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Squiz Q&A with Account Director, Jamie Sharp
This week we caught up with Jamie Sharp, one of Squiz UK's Account Directors, about her dreams of being an astronaut, strong coffee and her 10 years in digital. Continue reading on the Squiz Blog
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More lessons in lead tracking
When we’re working with customers and explaining what needs to happen in order to effectively track their leads, they’re usually looking for that silver bullet – for the one thing they can grab off the...
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